Privacy Policy

Privacy Policy
Effective Date: August 2023

Introduction

At EO Distribution Ltd, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, purchase our products, or interact with us in any capacity. We handle your data with transparency and in compliance with applicable data protection laws.

Who We Are

EO Distribution Ltd ("we," "us," or "our") is a company specialising in mobile phones and technology products at competitive prices. Our registered office is located at:
4 Solway Court, Crewe, CW1 6LD, United Kingdom
For any inquiries, you may contact us at: Online@eodistribution.co.uk

Data We Collect

We may collect and process the following categories of personal data:

Contact Information: Name, email address, phone number, and delivery address.
Account Information: Login details, preferences, and purchase history.
Payment Information: Card details and billing information (processed securely by third-party payment providers).
Technical Information: IP address, browser type, operating system, and cookies.
Communication Records: Emails, chat logs, and other correspondence.

How We Use Your Data

We process your personal data for the following purposes:

To process and fulfil orders, including payment and delivery.
To communicate with you regarding your orders, account, or inquiries.
To improve our website, products, and services through analytics.
To comply with legal obligations, such as fraud prevention and tax reporting.
To send promotional emails, where we have obtained your explicit consent.

Legal Bases for Processing

We process your personal data based on the following legal grounds:

Contractual Necessity: To fulfil our contractual obligations to you.
Legitimate Interests: To enhance our services, prevent fraud, and maintain website security.
Consent: For marketing communications, where you have opted in.
Legal Obligation: To comply with applicable legal and regulatory requirements.

Sharing Your Data

We do not sell your personal data to third parties. However, we may share your data with:

Service Providers: Delivery partners, payment processors, and IT service providers.
Legal Authorities: Where required to comply with legal obligations.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected or as required by law.

Your Rights

Under applicable data protection laws, you have the following rights:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your data, subject to legal obligations.
Objection: Object to processing based on legitimate interests.
Data Portability: Request transfer of your data to another provider.
Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise your rights, please contact us at: Online@eodistribution.co.uk

Cookies

Our website uses cookies to enhance user experience and provide analytics. For more details, please refer to our Cookie Policy.

Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

Email: Online@eodistribution.co.uk
Address: 4 Solway Court, Crewe, CW1 6LD, United Kingdom

EO Distribution Ltd remains committed to maintaining your privacy and safeguarding your personal data.