Effective Date: [30.07.2024]

Thank you for choosing EO Distribution for your purchase. We are committed to providing high-quality products and exceptional customer service. Below is our warranty policy outlining coverage, procedures, and terms:

To initiate a warranty claim, please contact EO Distribution's customer support team. Provide proof of purchase (order number or receipt) and a detailed description of the issue. Our team will evaluate your claim and provide further instructions.

Our warranty does not cover:

The warranty will be void if the product has been tampered with, unauthorized parts have been used, or unauthorized repairs have been attempted.

Upon receiving a valid warranty claim, EO Distribution will assess the issue and may offer a repair, replacement, or refund. Customers may be responsible for shipping costs associated with returning the item.

EO Distribution's liability is limited to the repair, replacement, or refund of the product. We are not liable for any consequential or incidental damages arising from the use of our products.

EO Distribution reserves the right to modify this warranty policy at any time without prior notice. Changes will take effect immediately upon posting on our website.

Before returning any electronic devices, customers are responsible for removing all personal data. Failure to do so may delay the processing of the replacement or refund.

We strive to ensure efficient shipping for all orders within the UK. Please review our postage policy:

We aim to deliver within 1-2 business days from dispatch. Delivery times may vary based on location and local conditions.

All UK orders are shipped via Royal Mail. Tracking information will be provided upon dispatch.

Currently, we do not offer international shipping.

Some products may be subject to shipping restrictions. We reserve the right to cancel orders or modify shipping methods as necessary.

We aim to ensure your satisfaction with every purchase. Please review our return policy:

Items can be returned within 30 days of purchase for a refund or exchange. Items must be in original condition with all accessories, packaging, and documentation.

Contact EO Distribution's customer support to initiate a return. Provide your order number, the item(s) for return, and the reason. Our team will provide a return authorization (RA) number and instructions.

Unless the return is due to an error or a defective product, return shipping costs are the customer's responsibility. We recommend using a trackable method.

Refunds will be issued to the original payment method once the returned item is inspected. Please allow up to 5 business days for the refund to appear in your account.

For exchanges, please contact customer support. Exchanges depend on product availability.

If your item arrives damaged or defective, contact us immediately for a replacement or refund. We may request photos or additional information.

Some items may have specific return policies or restrictions. Please refer to the product listing or contact customer support for details.

For any questions or concerns regarding our policies, please contact EO Distribution's customer support team. We are here to assist you and ensure a smooth shopping experience.

 

 

 

 

Effective Date: [30.07.2024]

By enrolling in the VIP membership program on the EO Distribution website, you confirm that you have read, understood, and agree to these terms and conditions. Non-compliance may result in the loss of membership privileges.

 

 

 

 

Effective Date: [30.07.2024]

1.1. To qualify for the free phone upgrade, the VVIP member must have purchased the phone they wish to upgrade from EO.

1.2. The free upgrade is available only after maintaining an active VVIP membership for a continuous period of 12 months without any breaks.

2.1. Members are eligible for an upgrade to any phone model available from EO, except for the latest phone released by the manufacturer.

2.2. The phone upgrade can only be claimed during or after the 12th month of continuous membership.

3.1. If a member cancels their VVIP membership, all benefits, including the free upgrade eligibility, will be forfeited.

3.2. There will be no refunds for any payments made prior to the cancellation of the membership.

4.1. Any prizes awarded as part of the VVIP membership benefits are final and cannot be exchanged for monetary value or other items.

4.2. Prizes will be awarded within 7 days from the date of the live draw, which occurs every Friday.

5.1. The terms and conditions outlined in this policy are subject to change at the discretion of EO. Members will be notified of any changes at least 30 days in advance.

6.1. By becoming a VVIP member, individuals agree to adhere to this policy and all associated terms and conditions.