Warranty Policy

 

Thank you for choosing EO Distribution for your purchase. We are committed to providing high-quality products and exceptional customer service. Please find below our warranty policy outlining coverage, procedures, and terms:

 

1. Warranty Coverage:

Refurbished Items: Refurbished items purchased from EO Distribution via our online store are covered by a comprehensive 12-month warranty from the date of purchase.

Non-Refurbished Items: Non-refurbished items purchased from EO Distribution online store are covered by a 30-day warranty from the date of purchase.

Pre-Loved Items: Pre-Loved items purchased from EO Distribution via our online store are covered by a 3-month warranty from the date of purchase.

 

2. Warranty Claims:

In the event of any product-related issues within the warranty period, customers are encouraged to promptly contact EO Distribution's dedicated customer support team.

To initiate a warranty claim, customers must provide proof of purchase (order number or receipt) along with a detailed description of the issue experienced.

Our proficient customer support representatives will carefully evaluate each claim and provide clear instructions for further actions.

 

3. Exclusions:

Our warranty does not extend to damages or malfunctions arising from:

 

Accidental damage, misuse, or improper handling.

Unauthorized modifications, alterations, or tampering with the product.

Installation of non-approved software or firmware updates.

Exposure to liquid or immersion in water.

Acts of nature such as floods, fires, or earthquakes.

 

4. Void Warranty Conditions:

The warranty will be deemed void if the product has been tampered with in any manner or if unauthorized parts have been substituted. This encompasses unauthorized opening of the device's casing, self-repairs by unqualified individuals, or utilization of non-original components.

 

5. Resolution of Warranty Claims:

Upon receipt of a valid warranty claim, EO Distribution will diligently assess the issue and may opt for a repair, replacement, or refund, as deemed appropriate.

Customers may be responsible for shipping costs associated with returning the item to EO Distribution for warranty service, subject to individual circumstances.

 

6. Limitation of Liability:

EO Distribution's liability under this warranty is restricted to the repair, replacement, or refund of the defective product at the discretion of EO Distribution.

EO Distribution shall not be held liable for any consequential or incidental damages resulting from the use or inability to use our products.

 

7. Changes to Warranty Policy:

EO Distribution reserves the right to modify or update this warranty policy at any time without prior notice. Any revisions will become effective immediately upon posting on our website or live chat.

Should you have any inquiries or require further clarification regarding our warranty policy, please do not hesitate to contact EO Distribution's customer support team.

 

 

 

Postage Policy:

We are dedicated to ensuring efficient shipping services for your orders within the UK. Please familiarize yourself with our postage policy below:

 

1. Processing and Dispatch Times:

Orders placed before 8:00 AM (local time) on Mondays will be processed and dispatched on the same day.

Orders placed on Tuesdays to Fridays before 2:00 PM (local time) will be processed and dispatched on the same day.

Orders placed after the specified cutoff times or on weekends and public holidays will be processed and dispatched on the next business day.

 

2. UK Delivery Timeframe:

 

We aim to deliver orders within the UK within 1-2 business days from the date of dispatch.

Delivery times may vary based on factors such as location and local delivery conditions.

 

3. Shipping Method:

 

All orders within the UK will be shipped via Royal Mail.

We utilize Royal Mail's reliable services to ensure swift and secure delivery of your orders.

 

4. Tracking Information:

 

Upon dispatch, you will receive a shipping confirmation email containing tracking details.

You can use the provided tracking information to monitor the progress of your delivery via Royal Mail's online tracking system.

 

5. International Shipping:

 

At present, we do not offer international shipping options. Our services are limited to deliveries within the UK.

 

6. Shipping Restrictions:

 

Certain products may be subject to shipping restrictions or regulations imposed by Royal Mail or relevant authorities.

We reserve the right to cancel orders or modify shipping methods for products that cannot be shipped via Royal Mail.

 

7. Contact Us:

 

For any inquiries or assistance regarding our postage policy or shipping arrangements, please do not hesitate to contact EO Distribution's customer support team. We are here to provide assistance and ensure a smooth shipping experience for you.

 

 

 

Return Policy:

Thank you for choosing EO Distribution for your electronic needs. We aim to provide a seamless shopping experience and ensure your satisfaction with every purchase. Please review our return policy outlined below:

 

1. Return Period:

 

You may return your item within 30 days of the original purchase date for a refund or exchange.

All returned items must be in their original condition, with all accessories, packaging, and documentation included.

 

2. Return Process:

 

To initiate a return, please contact EO Distribution's customer support team via messaging or through our website.

Provide your order number, the item(s) you wish to return, and the reason for the return.

Our customer support team will provide you with a return authorization (RA) number and detailed instructions on how to proceed with the return.

 

3. Return Shipping:

 

Unless the return is due to an error on our part or a defective product, return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping method to ensure the safe return of your item.

 

4. Refund Processing:

 

Once we receive your returned item, our team will inspect it to ensure it meets our return policy criteria.

Refunds will be issued to the original payment method used for the purchase.

Please allow up to 5 business days for the refund to appear in your account, depending on your financial institution's processing times.

 

5. Exchanges:

 

If you would like to exchange your item for a different product, please indicate this when contacting our customer support team.

Exchanges are subject to product availability.

 

6. Damaged or Defective Items:

 

If your item arrives damaged or defective, please contact us immediately to arrange for a replacement or refund.

We may request photos or additional information to facilitate the resolution process.

 

7. Exceptions:

 

Certain items may be subject to specific return policies or restrictions. Please refer to the product listing or contact our customer support team for clarification.

 

8. Contact Us:

 

Should you have any questions or concerns regarding our return policy or require assistance with a return, please don't hesitate to contact EO Distribution's customer support team. We are here to assist you and ensure your satisfaction with your shopping experience.

 

 

 

**VIP Membership Terms and Conditions:**

 

**Eligibility:**

   - Membership in the VIP program is open to all individuals who sign up through the EO Distribution website.

 

   - EO Distribution reserves the right to approve or deny membership applications at its discretion.

 

 

 

**Membership Benefits:**

   - VIP members are entitled to exclusive benefits, including:

 

     - Access to special discounts and promotions.

 

     - Automatic entry into free giveaways hosted by EO Distribution.

 

 

 

**Prize Redemption:**

   - Any prizes won through giveaways or promotions are non-negotiable and cannot be exchanged for cash or alternative prizes.

 

   - The prize awarded is final, and substitutions will not be offered.

 

   - Prizes will be awarded within 1 week from the last live giveaway that the member has won on.

 

 

 

**Cancellation Policy:**

   - VIP members may cancel their membership at any time.

 

   - Upon cancellation, members will be automatically removed from eligibility for free giveaways.

 

   - Refunds for membership fees will not be issued for cancellations.

 

 

 

**General Provisions:**

   - EO Distribution reserves the right to modify or terminate the VIP membership program at its discretion.

 

   - Members are responsible for keeping their contact information up to date to receive relevant communications.

 

   - By enrolling in the VIP membership program, you agree to comply with these terms and conditions.

 

 

 

By signing up for the VIP membership program on the EO Distribution website, you acknowledge that you have read, understood, and agreed to abide by these terms and conditions. Failure to comply with these terms may result in the revocation of membership privileges.